Protecting your privacy is important

At Chantal Ball Physio, we are dedicated to safeguarding your personal information. Your personal and medical information will never be shared without your explicit consent.

The personal information we collect includes names, phone numbers, email addresses, physical addresses, and more. Medical information encompasses age, details related to current and past medical conditions, results of previous medical tests, among other things.

The information is provided by the patient verbally or through electronic documents. Electronic documents are managed and stored by Medexa Inc, a clinic management software company. Medexa is a Quebec-based company, and the data is stored in Quebec.
Any paper information is kept secure, in a locked filing cabinet and can only be accessed by authorized personnel.

Information sent via email and/or SMS

Any information willingly shared via email or text is used strictly in the person’s best interest and will not be disclosed to third parties without prior consent. When communicating with the clinic through the website’s contact link, you are required to provide a name, telephone number and e-mail address. These emails will be handled with the same level confidentiality outlined in this policy. However, it’s important to note that, despite security measures and password protection, information transmitted over the internet can never be entirely secure.

Retention of information

We retain your personal and medical information for a minimum of five (5) years, in accordance to the regulations of the Ordre professionnel de la physiothérapie du Québec. After this period, the information may be securely destroyed or deleted to prevent unauthorized access.

Access request

Under Article 27 of the Act Respecting the Protection of Personal Information in the Private Sector, you have the right to request access to the personal information collected about you by our clinic. Personal information refers to any information that can directly or indirectly identify you. To do so, please complete this form and submit it to the clinic’s privacy officer.

Deletion request

If applicable, you have the right to request that any personal information publicly accessible on the Web by our clinic be deleted. To initiate this process, please complete this form send it to the clinic’s privacy officer.

For Further Information on this Policy

If you have any questions or concerns regarding this policy or wish to report any privacy concerns, please feel free to contact Chantal Ball, privacy officer at:
4219 Decarie Blvd suite 101, Montréal, Québec, H4A 3J8.

Latest update: September 25th, 2023


Lundi 11h-19h
Mercredi 12h-20h
Mardi & Jeudi 8h30-17h

*Sujet à changement





4219 Boul. Décarie, suite 101, Mtl Qc H4A 3J8


*10 marches d'escalier extérieurs pour accéder à la clinique*