Protecting your privacy is important
The personal information we collect includes names, phone numbers, email addresses, physical addresses, and more. Medical information encompasses age, details related to current and past medical conditions, results of previous medical tests, among other things.
Information sent via email and/or SMS
Any information willingly shared via email or text is used strictly in the person’s best interest and will not be disclosed to third parties without prior consent. When communicating with the clinic through the website’s contact link, you are required to provide a name, telephone number and e-mail address. These emails will be handled with the same level confidentiality outlined in this policy. However, it’s important to note that, despite security measures and password protection, information transmitted over the internet can never be entirely secure.
Retention of information
We retain your personal and medical information for a minimum of five (5) years, in accordance to the regulations of the Ordre professionnel de la physiothérapie du Québec. After this period, the information may be securely destroyed or deleted to prevent unauthorized access.
Under Article 27 of the Act Respecting the Protection of Personal Information in the Private Sector, you have the right to request access to the personal information collected about you by our clinic. Personal information refers to any information that can directly or indirectly identify you. To do so, please complete this form and submit it to the clinic’s privacy officer.
If applicable, you have the right to request that any personal information publicly accessible on the Web by our clinic be deleted. To initiate this process, please complete this form send it to the clinic’s privacy officer.
For Further Information on this Policy
If you have any questions or concerns regarding this policy or wish to report any privacy concerns, please feel free to contact Chantal Ball, privacy officer at:
4219 Decarie Blvd suite 101, Montréal, Québec, H4A 3J8.
Latest update: September 25th, 2023